FAQ's
We are delighted to welcome you and answer your questions. Find here the answers to the most common questions regarding our products, orders, and services.
Shipping & Returns
Do you ship internationally?
Yes, we ship our products to Switzerland and all over Europe. Shipping costs are calculated at checkout based on your country of residence.
When will my order be shipped?
Orders are processed and shipped within 1-2 business days after validation. You will receive a confirmation email with shipping details.
How long will it take to receive my order?
Delivery times to Switzerland vary between 2-5 working days, while for Europe it can take up to 5 working days.
Orders
How do I know if my order is confirmed?
Once your order is placed, you will receive a confirmation email with a summary and delivery information.
Can I change my shipping address after placing my order?
If your order has not yet been shipped, you can change the address by contacting us quickly via our "Contact Us" page.
Products
What size eartips are included with the in-ear headphones?
Our earphones come with multiple eartip sizes (S, M, L) to ensure a perfect fit.
Where can I find information about the sustainability of your products?
All information about our recycled materials and our ecological commitments is available on the page dedicated to sustainability.
Are your products environmentally friendly?
Absolutely, all our products are made from recycled or sustainably sourced materials, and we support eco-friendly initiatives.
What are the advantages of choosing Novea?
In addition to our excellent quality products, we are committed to reducing our ecological footprint and offering premium audio performance, combining innovation and sustainability.
Payment & Security
What payment methods do you accept?
We accept major credit cards, as well as TWINT and other secure payment options on our site.
Is online payment secure?
Yes, all transactions on our site are secured with SSL encryption, ensuring the protection of your personal information.